FAQs
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1. What types of products does Vales Trend Shop offer?
We offer a wide range of trendy products and accessories for both men and women, including eye-catching dresses, stylish accessories, sportswear, and the latest in fashionable clothing.
2. What is your return and exchange policy?
We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, you can return or exchange it within 30 days of receipt. The item must be unworn, unwashed, and in its original packaging. For more details, please visit our Returns & Exchanges page.
3. Do you ship internationally?
Yes, we offer international shipping to most countries. Shipping costs and delivery times vary based on the destination. Please check our Shipping Policy page for more information.
4. How can I contact customer support?
Our customer support team is here to help! You can reach us via email at alestrend@gmail.com , or through our Contact Us page. We aim to respond to all inquiries within 24 hours.
5. Are the products true to size?
Our products generally fit true to size. If you have any doubts, feel free to contact our customer service for personalized advice.
6. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. All transactions are securely processed to ensure your information is protected.
7. Can I change or cancel my order after it has been placed?
If you need to make changes to or cancel your order, please contact us as soon as possible. Once an order has been processed, we may not be able to make changes, but we will do our best to assist you.
8. Do you offer any discounts or promotions?
Yes! We frequently offer discounts and promotions to our customers. To stay updated, sign up for our newsletter and follow us on social media for the latest deals and special offers.
9. How do I know when new products are available?
The best way to stay informed about new arrivals and restocks is to sign up for our newsletter and follow us on social media. We regularly update our collection with the latest trends and styles, so you won’t miss out!